Refund policy

Return & Refund Policy

Last Updated: July 2026

At KEVIORE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order if:

You received a damaged product.
You received a defective product.
You received the wrong item.
The product is missing parts or accessories.

To be eligible for a return:

The product must be unused.
It should be in its original packaging.
All tags, labels and accessories must be intact.
Proof of purchase is required.

Non-Returnable Items

Returns will not be accepted for:

Used products
Products damaged due to misuse
Items returned without original packaging
Personalized or customized products (if applicable)

Refunds

After we receive and inspect the returned product:

Approved refunds will be processed to the original payment method.
Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

Exchanges

We replace products only if they are defective, damaged, or if the wrong item was delivered.

Return Shipping

If the return is due to our mistake (wrong, defective, or damaged product), KEVIORE will arrange the return or bear the applicable return shipping cost.

For other approved returns, return shipping responsibility will be communicated during the support process.